# Bots

> An index and topic collection covering chatbots, conversational agents, and bot frameworks across messaging, voice, and customer experience channels. Bots are scripted or model-augmented conversational interfaces deployed inside Slack, Discord, Microsoft Teams, Telegram, WhatsApp, web chat widget...

This is the **Bots** topic area of [API Evangelist](https://apievangelist.com) — a network of focused knowledge bases drawn from 16 years of independent API research by Kin Lane. Browse all areas at https://apievangelist.com/areas/.

## Services & Tools
- [Amazon Connect](https://providers.apis.io/providers/amazon-connect/) (repo: https://github.com/api-evangelist/amazon-connect)
- [Amazon Lex](https://providers.apis.io/providers/amazon-lex/) (repo: https://github.com/api-evangelist/amazon-lex)
- [Botpress](https://providers.apis.io/providers/botpress/) (repo: https://github.com/api-evangelist/botpress)
- [Character.AI](https://providers.apis.io/providers/character-ai/) (repo: https://github.com/api-evangelist/character-ai)
- [Cisco Webex](https://providers.apis.io/providers/webex/) (repo: https://github.com/api-evangelist/webex)
- [Crisp](https://providers.apis.io/providers/crisp/) (repo: https://github.com/api-evangelist/crisp)
- [Discord](https://providers.apis.io/providers/discord/) (repo: https://github.com/api-evangelist/discord)
- [Drift](https://providers.apis.io/providers/drift/) (repo: https://github.com/api-evangelist/drift)
- [Freshchat](https://providers.apis.io/providers/freshchat/) (repo: https://github.com/api-evangelist/freshchat)
- [Google Assistant](https://providers.apis.io/providers/google-assistant/) (repo: https://github.com/api-evangelist/google-assistant)
- [Google Chat](https://providers.apis.io/providers/google-chat-integrations-for-workspace/) (repo: https://github.com/api-evangelist/google-chat-integrations-for-workspace)
- [Google Cloud Dialogflow CX](https://providers.apis.io/providers/google-cloud-dialogflow-cx/) (repo: https://github.com/api-evangelist/google-cloud-dialogflow-cx)
- [Google Dialogflow](https://providers.apis.io/providers/google-dialogflow/) (repo: https://github.com/api-evangelist/google-dialogflow)
- [HipChat](https://providers.apis.io/providers/hipchat/) (repo: https://github.com/api-evangelist/hipchat)
- [IBM Watson](https://providers.apis.io/providers/ibm-watson/) (repo: https://github.com/api-evangelist/ibm-watson)
- [Inworld](https://providers.apis.io/providers/inworld/) (repo: https://github.com/api-evangelist/inworld)
- [Intercom](https://providers.apis.io/providers/intercom/) (repo: https://github.com/api-evangelist/intercom)
- [LINE](https://providers.apis.io/providers/line/) (repo: https://github.com/api-evangelist/line)
- [LivePerson](https://providers.apis.io/providers/liveperson/) (repo: https://github.com/api-evangelist/liveperson)
- [ManyChat](https://providers.apis.io/providers/manychat/) (repo: https://github.com/api-evangelist/manychat)
- [Mattermost](https://providers.apis.io/providers/mattermost/) (repo: https://github.com/api-evangelist/mattermost)
- [MessageBird](https://providers.apis.io/providers/messagebird/) (repo: https://github.com/api-evangelist/messagebird)
- [Microsoft Bot Framework](https://providers.apis.io/providers/microsoft-bot-framework/) (repo: https://github.com/api-evangelist/microsoft-bot-framework)
- [Microsoft Copilot](https://providers.apis.io/providers/microsoft-copilot/) (repo: https://github.com/api-evangelist/microsoft-copilot)
- [Microsoft Power Virtual Agents](https://providers.apis.io/providers/microsoft-power-virtual-agents/) (repo: https://github.com/api-evangelist/microsoft-power-virtual-agents)
- [Microsoft Teams](https://providers.apis.io/providers/microsoft-teams/) (repo: https://github.com/api-evangelist/microsoft-teams)
- [Olark](https://providers.apis.io/providers/olark/) (repo: https://github.com/api-evangelist/olark)
- [Paradox](https://providers.apis.io/providers/paradox/) (repo: https://github.com/api-evangelist/paradox)
- [Quora](https://providers.apis.io/providers/quora/) (repo: https://github.com/api-evangelist/quora)
- [Retell AI](https://providers.apis.io/providers/retell-ai/) (repo: https://github.com/api-evangelist/retell-ai)
- [RingCentral](https://providers.apis.io/providers/ringcentral/) (repo: https://github.com/api-evangelist/ringcentral)
- [Salesforce Einstein](https://providers.apis.io/providers/salesforce-einstein/) (repo: https://github.com/api-evangelist/salesforce-einstein)
- [Salesforce Service Cloud](https://providers.apis.io/providers/salesforce-service-cloud/) (repo: https://github.com/api-evangelist/salesforce-service-cloud)
- [Sendbird](https://providers.apis.io/providers/sendbird/) (repo: https://github.com/api-evangelist/sendbird)
- [Sinch](https://providers.apis.io/providers/sinch/) (repo: https://github.com/api-evangelist/sinch)
- [Slack](https://providers.apis.io/providers/slack/) (repo: https://github.com/api-evangelist/slack)
- [Symphony](https://providers.apis.io/providers/symphony/) (repo: https://github.com/api-evangelist/symphony)
- [Telegram](https://providers.apis.io/providers/telegram/) (repo: https://github.com/api-evangelist/telegram)
- [Twilio](https://providers.apis.io/providers/twilio/) (repo: https://github.com/api-evangelist/twilio)
- [Voiceflow](https://providers.apis.io/providers/voiceflow/) (repo: https://github.com/api-evangelist/voiceflow)
- [Vonage](https://providers.apis.io/providers/vonage/) (repo: https://github.com/api-evangelist/vonage)
- [WATI](https://providers.apis.io/providers/wati/) (repo: https://github.com/api-evangelist/wati)
- [WhatsApp](https://providers.apis.io/providers/whatsapp/) (repo: https://github.com/api-evangelist/whatsapp)
- [Zendesk](https://providers.apis.io/providers/zendesk/) (repo: https://github.com/api-evangelist/zendesk)
- [Zulip](https://providers.apis.io/providers/zulip/) (repo: https://github.com/api-evangelist/zulip)

## Common Features
- **Channel Integration**: Bot platforms expose adapters that connect a single bot implementation to multiple messaging channels — Slack, Microsoft Teams, Discord, Telegram, WhatsApp, web chat, and voice — without rewriting conversation logic for each surface.
- **Intent Recognition and NLU**: Conversational AI platforms like Dialogflow, Amazon Lex, IBM watsonx Assistant, and Rasa classify user utterances into intents and extract entities, mapping free-text input to structured actions.
- **Dialog Flow Management**: Frameworks model multi-turn conversations as state machines, decision trees, or graph-based flows, tracking conversation context across turns and routing users through branching dialog paths.
- **Bot SDKs and Builder Tooling**: Developer SDKs like Microsoft Bot Framework, Botkit, Botpress, and Hubot provide opinionated abstractions for handling events, sending messages, building cards, and deploying bots to a runtime.
- **Low-Code Bot Builders**: SaaS platforms like ManyChat, Chatfuel, Tidio, and Landbot offer visual flow editors that let non-developers assemble bots through drag-and-drop nodes, templates, and conditional logic.
- **Human Handoff and Hybrid Conversations**: Customer support bots integrate with live agent platforms to escalate from automated flows to human agents when intents fall outside the bot's confidence threshold or scope.
- **Channel-Native Rich Messaging**: Bots emit channel-specific rich content — Slack blocks, Discord embeds, Teams adaptive cards, WhatsApp interactive lists — using a unified abstraction or channel-targeted payloads.
- **Voice and Telephony Bots**: Voice-bot platforms like Amazon Lex, Amazon Connect, Voiceflow, and Retell AI wire conversational logic into PSTN telephony, IVRs, and voice assistants.

## Use Cases
- **Customer Support Automation**: Conversational bots in platforms like Intercom Fin, Drift, Freshchat, and Zendesk deflect common support questions, qualify tickets, and hand off to human agents with full conversation history.
- **Lead Qualification and Marketing**: Sales chatbots from Drift, ManyChat, and Landbot greet website visitors, qualify leads by asking screening questions, and route qualified prospects into CRM pipelines.
- **Internal Productivity and ChatOps**: Slack and Teams bots automate routine workflows — deploys, on-call alerts, polls, time tracking — bringing operations into the team's primary chat channel.
- **Conversational Commerce**: WhatsApp, Messenger, and Instagram bots powered by Sinch, MessageBird, WATI, and Twilio handle catalog browsing, order placement, payment collection, and shipping notifications.
- **HR and Recruiting Conversations**: Recruiting bots like Paradox Olivia screen candidates, schedule interviews, and answer FAQ across SMS, WhatsApp, and career-site chat.
- **IVR Modernization and Voice Bots**: Voice-bot frameworks from Amazon Lex, Google Dialogflow CX, and Voiceflow replace touch-tone IVRs with natural-language voice flows for contact centers.
- **Community and Moderation Bots**: Discord and Slack community bots handle onboarding, role assignment, moderation, polls, and gamification for online communities.
- **Knowledge Base Q and A**: Bots integrate with knowledge bases and retrieval systems to answer policy, product, and how-to questions in chat using grounded responses.

## Related Areas
- [Support](https://support.apievangelist.com): An index and topic collection covering customer support, help desk, ticketing, knowledge base, and live chat APIs. Cu...
- [Communications](https://communications.apievangelist.com): An index and topic collection covering Communications Platform as a Service (CPaaS) and messaging-and-voice infrastru...
- [AIOps](https://aiops.apievangelist.com): AIOps applies artificial intelligence and machine learning to IT operations, enabling intelligent alerting, anomaly d...
- [AI Automation](https://ai-automation.apievangelist.com): AI automation combines artificial intelligence with workflow and process automation to create intelligent, autonomous...
- [Agents](https://agents.apievangelist.com): An index and topic collection covering AI agents, agent frameworks, and agent runtimes that enable autonomous reasoni...
- [Agent Skills](https://agents-skills.apievangelist.com): An index and topic collection covering Agent Skills, the packaged, file-based capability units that AI coding agents ...

## More
- [Latest Bots stories](/stories/)
- [All API Evangelist topic areas](https://apievangelist.com/areas/)
- [API Evangelist network index (llms.txt)](https://apievangelist.com/llms.txt)